Contact Us
If you have any questions regarding dbFX or would like a demonstration of the trading platform, please contact the sales desk using one of our local or international toll-free telephone numbers. For trading queries, please contact the trading desk directly.
dbFX provides continual 24 hour support from 22:15 London time (17:15 New York time) Sunday through 21:00 London time (16:00 New York time) Friday.
Sales & Client Services Desk
General Contact Information
Phone: 1-212-710-9000
Fax: 1-212-710-9001
E-mail: sales@dbfx.com
Local Toll-Free Telephone Numbers
| Argentina |
0-800-666-2403 |
| Brazil |
0-800-891-6304 |
| France |
0-800-90-6498 |
| Germany |
0-800-182-3083 |
| Mexico |
001-888-363-3239 |
| Hong Kong |
852-3420-9500 |
| Singapore |
800-1301-497 |
| Sweden |
020-79-68-47 |
| Switzerland |
0-800-55-7045 |
| Venezuela |
0800-162-7197 |
| United Kingdom |
0808-234-8020 |
| United States |
1-888-363-3239 |
Trading Desk
Phone: 1-212-710-9002
E-mail: info@dbfx.com
When is it appropriate to call the trading desk?
Clients should phone the trading desk under the following conditions:
- No immediate access to the Internet.
- Failure to receive a confirmation on an order placed online.
- Internet failure or unable to connect to the dbFX server.
What if the trade was executed incorrectly?
If you believe that a trade was executed incorrectly, please contact the trading desk immediately. Make sure that you have on hand all information pertaining to the trade including the ticket number, time of the trade and nature of the problem. The trade will be audited and, when necessary, an adjustment will be made in a timely manner.
Security
dbFX utilizes encryption, authentication protocols, and firewall protection designed to protect the security of transaction information and records. Back-up systems and contingency plans are employed to minimize the possibility of system failures. If there is a problem with our server, all open trades, stop orders and trading histories are saved on our back-up files. All orders are good til cancelled by default.
