Customer Support Information

Contact Us

dbFX provides continual 24 hour support from 22:15 London time, (5:15pm NY time) Sunday through 21:00 London time (4:00pm NY time) Friday.

Toll-Free US Sales: 1-888-363-DBFX (3239)

Sales and Client Services: 1-212-710-9000

When is it appropriate to call the dealing desk?

All dbFX clients are encouraged to call the dealing desk under the following conditions:

• No immediate access to the Internet
• Client fails to receive a confirmation on an order placed online
• Internet failure or failure to connect to the dbFX server

For any other inquiries that are not trade related please call dbFX's customer support staff, which is available 24 hours a day to assist you at 1-212-710-9000.

What if the trade was executed incorrectly?

If you believe that a trade was executed incorrectly please contact the dealing desk immediately. Make sure that you have on hand all information pertaining to the trade including: ticket number, time of the trade, and nature of the problem. The trade will be audited, and when necessary an adjustment will be made in a timely manner.

Security

dbFX utilizes encryption, authentication protocols, and firewall protection designed to protect the security of transaction information and records. dbFX employs back up systems and contingency plans to minimize the possibility of system failures. If there is a problem with our server, all open trades, stop orders, and trading histories are saved on our back-up files. All orders are good til cancelled.